At PersonalisedSports, every personalised product is printed, decorated or customised specifically to your order. This includes clothing, accessories and other products displaying your logo, our designs or items created using our online design tool.

Because each personalised product is made to your individual requirements, it cannot be cancelled or returned under the Consumer Contracts Regulations once production has begun, unless the item found to be faulty or has been supplied incorrectly.

Personalised Products

As our personalised products are made to order, we are unable to accept returns or offer refunds if:

• You have ordered the wrong size.
• You change your mind after placing your order.
• The products are no longer required.
• You are unhappy with artwork, spelling, colours, product choice, print positions or other details that were approved or submitted when the order was placed.
• There are minor colour variations between the finished product and how colours appear on screen.

We strongly recommend checking all order details carefully before completing your purchase.

Choosing the Correct Size

Size guides are provided for guidance only. As sizing can vary between manufacturers and product styles, customers are responsible for selecting the correct size before ordering.

If you are unsure which size to choose, we recommend ordering a sample product before placing a larger order.

Customer Approval

Customers are responsible for checking that all artwork, logos, spelling, product colours, print positions, quantities and sizes are correct before submitting an order. Our in-house artwork approval is there to ensure the quality of prints and does not check for specifics including colours & spellings.

Once production has commenced, changes or cancellations cannot be made.

Faulty or Incorrect Items

If your order is faulty, damaged or has been supplied incorrectly, please contact us within 7 days of delivery by emailing sales@personalisedsports.com.

To help us investigate your claim, please provide:

• Your order number.
• A brief description of the issue.
• Clear photographs showing the fault or error.

Once we have reviewed the information, we will advise the most appropriate solution.

Where a genuine manufacturing or printing fault is confirmed, we will, at our discretion:

• Repair the product.
• Replace the product.
• Provide an appropriate refund.

Manufacturing faults include defects in the product, printing or decoration. They do not include normal wear and tear, accidental damage, misuse, incorrect washing or care, or damage occurring after delivery.

Order Inspection

Please inspect your order as soon as it is received.

Any shortages, damaged items or printing errors should be reported within 7 days of delivery by emailing sales@personalisedsports.com. Products that have been worn, used, washed or otherwise altered are excluded unless found to be faulty.

Claims made after this period may not be accepted.

Colour & Product Variations

We make every effort to display product and print colours as accurately as possible. However, colours may vary slightly due to differences in screen settings, photography, lighting and normal manufacturing tolerances.

Minor colour variations do not constitute a manufacturing fault.

Returning an Item

Please do not return any products without contacting us first.

Before returning any item, please email sales@personalisedsports.com with your order number and details of the issue.

If we confirm that an item should be returned, we will provide full return instructions. Unauthorised returns may delay the processing of your claim.

Your Statutory Rights

Nothing in this Returns & Faults Policy affects your statutory rights under UK consumer law. If goods are faulty, not as described or not of satisfactory quality, you remain entitled to the remedies available under the Consumer Rights Act 2015.